Contact
Report a problem
Pick the kind of problem. Each one says which department fixes it, how to report it, and who to call after hours. A life-threatening emergency is always 911.
Road, pothole, or drainage problem
Potholes, dirt-road grading, blocked ditches and culverts, flooding, canal problems, road signs.
- Handled by:
- Public Works
- How to report it:
- Report a road problem
- Phone:
- 912-653-4511 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
- After hours:
- A road that is flooded or blocked and dangerous right now: call 911.
State routes (US 17, US 280, GA 144, GA 67, GA 119, I-95) belong to the Georgia Department of Transportation; city streets in Pembroke and Richmond Hill belong to the cities.
Code violation
Junk vehicles, overgrown lots, illegal dumping, work without a permit, unsafe structures, signs.
- Handled by:
- Code Enforcement
- How to report it:
- Report a code violation
- Phone:
- 912-459-6508 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
Inside the city limits of Pembroke or Richmond Hill, contact that city.
Animal problem
Stray, aggressive, or injured animals, animal bites, barking or neglect complaints, lost and found pets.
- Handled by:
- Animal Services
- How to report it:
- Report an animal problem
- Phone:
- 912-851-3817 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
- After hours:
- Evenings and weekends: aggressive strays, bites, or an animal hit by a car — Sheriff’s Office dispatch, 912-653-3800 (Pembroke) or 912-756-2181 (Richmond Hill). An attack in progress: call 911. Dangerous wildlife: Georgia DNR Urban Wildlife Program, 1-800-241-4113.
Water outage, leak, or sewer backup
No water, low pressure, a leak at the meter or in the road, a sewer backup, a boil water advisory question.
- Handled by:
- Water and Sewer
- How to report it:
- Report a water outage
- Phone:
- 912-459-6520 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
- After hours:
- After 5:00 p.m. and on weekends: 912-675-3930.
Water customers inside Pembroke or Richmond Hill are served by the city, not the County.
Missed trash or recycling pickup
A missed pickup, a damaged cart, starting or stopping service, bulk items and yard waste.
- Handled by:
- Public Works (Solid Waste)
- How to report it:
- Trash and recycling service
- Phone:
- 912-964-2000 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
Curbside collection in the unincorporated county is run by Atlantic Waste Services (912-964-2000); the County’s Solid Waste Division handles the convenience centers and the contract.
Website problem
A broken link, a page that will not work with a screen reader or keyboard, a document you cannot open, information that is wrong or out of date.
- Handled by:
- Communications
- How to report it:
- Accessibility statement and how to ask for another format
- Phone:
- 912-653-5252 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
Say which page (the address in your browser) and what went wrong. Requests for information in another format are answered within two business days.
Something else? See who handles what or every service.